wcsadmin account disabled?
A panic situation might arise when the wcsadmin account is disabled. This happens when a user enters incorrect password more than a certain number of times. The default is 3 times, but it depends on the authentication and account lock policies. Note that the account lockout policies are enforced only if users are authenticated against the WebSphere Commerce database.
When wcsadmin account or for that matter any account is locked, simply check the USERREG database table. This table has a column named STATUS. If the value of STATUS column for the user is 0, it means the user is disabled. If the value is 1, it means the user is enabled.
To fix the problem for wcsadmin account user, simply run the following SQL statement to re-enable the user:
UPDATE USERREG SET STATUS = 1 WHERE LOGONID = ‘wcsadmin’
For any other user, the user can be enabled by using the above SQL with appropriate LOGONID value or by using the Organization Administration Console. In the Organization Admin Console, simply find the user, click on the user name and change the account status flag to enabled.